1. Who we are

Thomas Howie Kitchens & Bedrooms (“we”, “us”, “our”) is a bespoke kitchens and fitted bedrooms manufacturer based at 25A Shakespeare Street, Southport, PR8 5AB, United Kingdom. We are the data controller for personal information collected through this website.

Contact: sales@thomashowie.co.uk · 01704 562639

2. What we collect

• Enquiry details — name, email, phone, postcode, project interest and message when you submit the enquiry form.
• Technical data — IP address, device, browser and pages visited, via essential logging and (if consented) analytics.
• Cookies — see our Cookie Policy.

3. How we use your data

• To respond to your enquiry and arrange a site visit or showroom appointment.
• To design, quote and deliver bespoke kitchens and bedrooms you have asked us about.
• To keep records required by UK tax and consumer law.
• To improve the website and our services (aggregate analytics only).

4. Legal basis

Under UK GDPR we rely on:

• Consent for optional analytics and marketing cookies.
• Legitimate interests for responding to enquiries and running the business.
• Contract once you commission a project with us.
• Legal obligation for accounting records.

5. Who we share it with

We do not sell or rent your data. We share it only with service providers who help us run the business — email hosting, website hosting, and secure payment or scheduling tools — and only to the extent needed. All processors are bound by written contracts and UK/EU adequacy safeguards.

6. How long we keep it

Enquiry data is kept for up to 24 months if no project proceeds, or for the length of the client relationship plus 7 years for tax records if a project proceeds.

7. Your rights

You have the right to:

• Access the data we hold about you.
• Have inaccurate data corrected.
• Have your data erased, where appropriate.
• Object to or restrict processing.
• Withdraw consent at any time.
• Lodge a complaint with the UK Information Commissioner’s Office (ico.org.uk).

Email sales@thomashowie.co.uk to exercise any right.

8. Security

We use HTTPS, access controls and encrypted storage. No system is 100% secure, but we take proportionate steps to protect your data.

9. Changes

We may update this policy from time to time. Material changes will be flagged on this page with a revised “last updated” date.